Privacy Policy

Effective Date: February 11, 2026

Callita ("we," "us," or "our") operates the AI receptionist platform at app.callita.ai. This Privacy Policy describes how we collect, use, and protect your information when you use our services.

1. Information We Collect

When you sign up for Callita, we collect:

• Account Information: Your name, email address, phone number, and business name.
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• Call Data: Information from calls handled by your AI receptionist, including caller phone numbers, call duration, and call summaries generated by the AI.
• SMS Data: Records of text messages sent through our platform, including lead notifications and account alerts.
• Usage Data: How you interact with our dashboard, including login times and feature usage.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate your AI receptionist service
• Send you lead notifications via SMS when your AI receptionist handles a call
• Send account-related messages including welcome texts, trial reminders, payment alerts, and weekly summaries
• Process payments and manage your subscription
• Improve our services and develop new features
• Provide customer support

3. SMS Communications

By signing up for Callita and providing your phone number, you consent to receive transactional SMS messages related to your account and service. These include:

• Welcome messages when you activate your account
• Real-time lead notifications when your AI receptionist handles a call
• Trial and subscription reminders
• Payment status notifications
• Weekly call and lead summaries

Message frequency varies based on your call volume. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP to any message. Reply HELP for assistance.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service Providers: Third-party services that help us operate our platform, including Stripe (payments), Twilio (SMS and phone), Retell AI (voice AI), and Supabase (database hosting). These providers only access information necessary to perform their services.
• Legal Requirements: If required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and call data for the duration of your subscription and for up to 90 days after account cancellation. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of non-essential SMS communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Callita — Linea Holdings
Email: support@callita.ai
San Juan, Puerto Rico